STORY
Point of view of a Magazine
Changes like a Gallery
Sells things like a Store

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Manager of Vendor Experience

ABOUT STORY

Once upon a time, a store in Chelsea named STORY decided to act more like a magazine by changing every 4-8 weeks to bring to life themed experiences. Fast forward seven years and STORY has become a model for the future of retail, pioneering a new retail media business model, building a vibrant community of consumers and small businesses, while also partnering with Fortune 500 companies. Now, STORY is ready to take the success of its NYC location national, for its next chapter within select Macy’s doors and is seeking the right author to help us write it!

ABOUT STORY

Once upon a time, a store in Chelsea named STORY decided to act more like a magazine by changing every 4-8 weeks to bring to life themed experiences.  Fast forward seven years and STORY has become a model for the future of retail, pioneering a new retail media business model, building a vibrant community of consumers and small businesses, while also partnering with Fortune 500 companies.
Now, STORY is ready to take the success of its NYC location national, for its next chapter within select Macy’s doors and is seeking the right author to help us write it!

ABOUT THE ROLE

The Manager of Vendor Experience is responsible for ensuring  a seamless and on-brand experience for STORY vendors during onboarding, purchase order or subsequent follow up processes.  In close partnership with the merchandise team, the manager will be the day to day contact with vendors and guide them through all processes related to their order.

RESPONSIBILITIES

  • Maintain strong vendor relationships and serve as our vendors’ main point of contact.
  • Seek to maintain vendor satisfaction by ensuring transparent communication channels, plan upfront to prevent inaccurate shipments and/or packaging issues.
  • Provide support to onboard new vendors
  • Oversee a streamlined and satisfying vendor experience from onboarding to payment.
  • Maintain vendor portal and update vendor resource guides, ensuring accuracy and accessibility of content.
  • Develop strong relationship with key Macy’s partners.
  • Serve as the conduit for STORY vendors and help ensure speedy conflict resolution
  • Regular, dependable attendance & punctuality
  • Perform other duties as assigned

SKILLS + REQUIREMENTS

  • Bachelor’s Degree Required
  • Minimum 6 years of experience in a vendor relations role
  • Understanding of merchandising operations
  • Effective verbal and written communication skills and executive presence for providing information to executive team, business partners, owners, and other external partners
  • Proficient in Microsoft suite and high level of comfort with technology systems
  • Excellent data management and analytical skills
  • Strong project management skills
  • Documenting information on individual charge
  • Research and respond to vendor charge back disputes

Interested?  Apply here!